Question 1

Are your products SAHPRA compliant?

Accepted Answer

Yes, all our natural wellness products are fully SAHPRA (South African Health Products Regulatory Authority) compliant. We ensure all products meet the required safety and efficacy standards for natural health products in South Africa.

Question 2

How does pay on delivery work?

Accepted Answer

Pay on delivery allows you to pay when your order arrives at your door. Our delivery driver carries a secure portable card terminal, so you can pay with your card or cash (where available). Simply select 'Pay on Delivery' at checkout.

Question 3

What areas do you deliver to?

Accepted Answer

We deliver nationwide across South Africa to all major cities and towns. Delivery is free for orders over R1000. Remote areas may have extended delivery times of 3-5 business days.

Question 4

Are your products safe for long-term use?

Accepted Answer

Our natural products are formulated for safe, long-term use when used as directed. However, we recommend consulting with your healthcare provider before starting any new wellness regimen, especially if you have existing health conditions or take medications.

Question 5

Can I return products if I'm not satisfied?

Accepted Answer

Yes, we offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products within 30 days for a full refund. Contact our customer service team to initiate a return.

Frequently Asked Questions

Can't find what you're looking for?

1Product Information

Are your products safe for long-term use?

What ingredients do you use in your products?

Do you test on animals?

Can I use multiple products together?

2Ordering & Payment

How does pay on delivery work?

What payment methods do you accept?

Is it safe to pay online?

Can I modify or cancel my order?

Do you offer bulk discounts?

3Shipping & Delivery

What areas do you deliver to?

How long does delivery take?

What are your delivery fees?

Do you deliver on weekends?

What if I'm not home for delivery?

4Returns & Refunds

Can I return products if I'm not satisfied?

What is your return policy?

How long do refunds take?

Can I exchange products?

What if my product arrives damaged?

5Health & Safety

Are there any side effects?

Can I use these products while pregnant or breastfeeding?

Do your products interact with medications?

Are your products suitable for children?

How should I store my products?

6Customer Support

How can I contact customer service?

What are your customer service hours?

Do you offer product consultations?

Can I track my order?

Do you have a loyalty program?

Still Need Help?

Email Support

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1
Product Information

2
Ordering & Payment

3
Shipping & Delivery

4
Returns & Refunds

5
Health & Safety

6
Customer Support