Please read these terms carefully before using our services and purchasing our products.
Last updated: December 2024
Welcome to Destination Wellness Health Care. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you may not use our services or purchase our products. These Terms apply to all visitors, users, and customers of our website and services.
Our products are natural wellness solutions and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before using any wellness products.
Destination Wellness Health Care provides natural wellness products and related services through our e-commerce platform. Our services include:
All our products comply with SAHPRA (South African Health Products Regulatory Authority) regulations and are sourced from reputable suppliers.
While you can browse our website without creating an account, certain features require registration. When you create an account, you agree to:
Ensure all registration information is current, complete, and accurate.
Keep your password secure and notify us immediately of any unauthorized access.
Your account is for personal use only and cannot be shared or transferred.
You must be at least 18 years old to create an account and purchase products.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
We partner with UrgentGo Courier for reliable and fast delivery across South Africa.
Standard delivery: 2-5 business days. Express delivery available in major cities.
Free delivery on orders over R500. Delivery fees apply to smaller orders.
Extended delivery times and additional fees may apply for remote locations.
We want you to be completely satisfied with your purchase. Our return policy includes:
Return unopened products within 30 days of delivery for a full refund.
Products must be in original packaging, unopened, and in resalable condition.
Contact our customer service team to initiate a return and receive return instructions.
Refunds are processed within 5-10 business days after we receive your returned item. Refunds will be issued to the original payment method used for the purchase.
We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee that all product descriptions, images, or other content is error-free, complete, or current.
Our products are natural wellness solutions and are not intended to diagnose, treat, cure, or prevent any disease. The information provided is for educational purposes only and should not replace professional medical advice.
All our products comply with South African Health Products Regulatory Authority (SAHPRA) regulations. We maintain proper documentation and quality standards for all wellness products.
All content on our website, including text, graphics, logos, images, and software, is the property of Destination Wellness Health Care or our content suppliers and is protected by copyright and other intellectual property laws.
When using our website and services, you agree to conduct yourself in a lawful and respectful manner. The following activities are prohibited:
We reserve the right to suspend or terminate accounts, cancel orders, and take legal action against users who violate these terms or engage in prohibited activities.
To the fullest extent permitted by law, Destination Wellness Health Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under South African law.
These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the South African courts.
Step 1: Contact our customer service team to resolve the issue
Step 2: Escalate to management if initial resolution is unsatisfactory
Step 3: Consider mediation through industry ombudsman
Step 4: Legal proceedings in South African courts as last resort
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
If you do not agree with any changes to these terms, you may discontinue using our services. Continued use after changes indicates your acceptance of the updated terms.
If you have any questions about these Terms of Service or need assistance with our products and services, please contact us:
hello@destinationwellnesshealthcare.co.za
+27 11 555 1234
WhatsApp Support Available
123 Wellness Street
Sandton, Johannesburg
Gauteng, 2196
South Africa
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Online orders accepted 24/7
Email inquiries: Within 24 hours
Phone support: Immediate during business hours
Order issues: Priority response within 4 hours
Returns/refunds: Within 2 business days
For legal matters, formal complaints, or regulatory inquiries, please send written correspondence to our business address or email legal@destinationwellnesshealthcare.co.za