How to Return Your Order
Simple 5-step process for hassle-free returns
Contact Us
Email us at hello@destinationwellnesshealthcare.co.za or call +27 11 123 4567 within 30 days of delivery
Get Authorization
Receive your Return Authorization Number and return instructions
Package Items
Pack items in original packaging with all accessories and documentation
Ship Back
Send items using our prepaid return label or arrange collection
Get Refund
Receive full refund within 7-10 business days after we receive your return
Return Conditions & Guidelines
Understanding what can and cannot be returned
Eligible Items
- Unopened products in original packaging
- Items with intact seals and labels
- Products within 30 days of delivery
- Items with original receipt or order number
Non-Returnable Items
- Opened health supplements or capsules
- Used topical creams or balms
- Personalized or custom products
- Items damaged by misuse
Special Conditions
- Defective items can be returned regardless of condition
- Wrong items sent will be exchanged at no cost
- Damaged in transit items eligible for full refund
- Bulk orders may have different return terms
Refund Processing
Processing Time
Refunds are processed within 7-10 business days after we receive your returned items. You'll receive email confirmation once processing begins.
Refund Method
Refunds are issued to your original payment method. For pay-on-delivery orders, we'll process an EFT to your provided bank account.
Return Shipping
We provide prepaid return labels for defective items. For other returns, return shipping costs are deducted from your refund amount.
Exchanges
We offer direct exchanges for different sizes or similar products. Contact our support team to arrange an exchange instead of a return.
Special Circumstances
Additional protection for specific situations
Defective Products
Full refund or replacement for any defective items, regardless of condition or time since purchase.
Shipping Damage
Items damaged during shipping are eligible for immediate replacement or full refund at no cost to you.
Wrong Items
If we sent the wrong product, we'll arrange immediate exchange and cover all shipping costs.
Adverse Reactions
If you experience unexpected reactions, contact us immediately for guidance and potential return options.
Frequently Asked Questions
Quick answers to common return questions