Payment & Delivery Information
Flexible payment options and convenient delivery methods designed for South African customers
Payment Methods
Choose the payment option that works best for you
Online Card Payment
Secure online payments via PayFast and Peach Payments. All major credit and debit cards accepted.
Instant EFT
Direct bank transfers from all major South African banks. Fast, secure, and convenient.
Card on Delivery
Pay with your card at your doorstep using our secure portable terminals. No cash needed!
Cash on Delivery
Pay with cash when your order arrives. Available in selected areas only.
How Pay on Delivery Works
Simple, secure, and convenient payment at your doorstep
Place Your Order
Select "Pay on Delivery" at checkout and choose between card or cash payment.
Order Confirmation
Receive SMS and email confirmation with delivery details and tracking information.
Delivery & Payment
Our driver arrives with your order and a secure portable card terminal for payment.
Enjoy Your Products
Receive your receipt and start enjoying your natural wellness products immediately.
Security Guarantee
Our portable card terminals use the same encryption technology as bank ATMs. Your payment information is completely secure and never stored on the device.
Delivery Options
Fast and reliable delivery across South Africa with UrgentGo Courier
Standard Delivery
FREE on orders over R 1000
- 3-5 business days
- R 50 for orders under R 1000
- Available nationwide via UrgentGo
- SMS tracking updates
Express Delivery
R 99
- 1-2 business days
- Major cities only
- Real-time UrgentGo tracking
- Priority handling
Same Day Delivery
R 149
- Order by 12 PM
- Cape Town & Johannesburg
- Live GPS tracking via UrgentGo
- 2-hour delivery window
Powered by UrgentGo Courier
We've partnered with UrgentGo Courier to provide reliable nationwide delivery with real-time tracking. Their experienced couriers ensure your wellness products arrive safely and on time.
Returns & Refunds
Your satisfaction is our priority
30-Day Money-Back Guarantee
Easy Returns
Return any unopened product within 30 days for a full refund
Free Return Shipping
We cover return shipping costs for defective or incorrect items
Quick Processing
Refunds processed within 3-5 business days of receiving returned items
Quality Guarantee
If you're not satisfied with product quality, we'll make it right
Frequently Asked Questions
Quick answers to common payment and delivery questions
Is it safe to pay with my card on delivery?
Absolutely! Our UrgentGo couriers carry portable card terminals that use bank-grade encryption and are PCI DSS compliant. Your card information is processed securely and never stored on the device.
What happens if I'm not home for delivery?
Our UrgentGo courier will attempt delivery and leave a notification. You can reschedule delivery for free or collect from the nearest UrgentGo pickup point within 5 business days.
Can I change my payment method after placing an order?
Yes, you can change your payment method up to 2 hours before dispatch by contacting our customer service team at +27 11 123 4567.
Do you deliver to rural areas?
Yes, UrgentGo delivers nationwide including rural areas. Standard delivery may take 5-7 business days for remote locations. Express delivery is available in major cities only.
What if my card is declined on delivery?
If your card is declined, you can try another card or pay cash (where available). If neither option works, UrgentGo will return the order and you won't be charged.
How can I track my order?
Once dispatched, you'll receive a tracking number via SMS and email. You can track your order in real-time on our website or directly with UrgentGo using their tracking system.